Privacy Policy
Effective since launch
Thank you for trusting Lulichat. This privacy policy explains how we handle your personal information when you use our services — especially when you connect social platforms like Facebook and Instagram.
We're committed to respecting your privacy and being transparent about what we collect, how we use it, and the choices you have.
What This Policy Covers
This policy applies when you use Lulichat, whether from your computer or mobile device, and especially if you connect it with other services like WhatsApp, Facebook, or Instagram.
What Information We Collect
- Your name, email, phone number, and business details
- Messages, files, and media you send or receive through Lulichat
- Your IP address, browser, and device type (for security and analytics)
- When you connect social accounts: your Facebook Page ID, inbox messages, and granted permissions
How We Use Your Information
- To manage and support your Lulichat account
- To let your team read and respond to customer chats
- To enable automation and streamline communication
- To improve how Lulichat works and support your team
- To analyze usage and enhance the platform experience
Facebook & Instagram Integration
If you connect your Facebook or Instagram Page:
- We only access what you allow — mainly Page messages and basic info
- We never post on your behalf or access personal content
- You can disconnect at any time from your settings
We Don't Sell Your Data
We never sell, rent, or trade your personal data. We may share information only with:
- Trusted service providers who help us operate Lulichat (under strict agreements)
- Legal authorities if required by law
Your Rights & Choices
- Update or correct your account details
- Disconnect integrations (Facebook, Instagram, etc.)
- Request to delete your data or account
- Control how we contact you
Cookies
We use cookies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings.
Data Retention
We keep your data only as long as needed to provide services. If you close your account or request deletion, we'll remove your data unless legally required to keep it.
Children's Privacy
Lulichat is not intended for children under 13, and we do not collect data from minors.
Policy Updates
We may update this policy to reflect changes. We'll post any updates here and notify you if it's a major change.
Contact Us
If you have questions about this policy, contact us at support@lulichat.com.